Quality Assurance Conditions

HUCA Electrical Appliance Co., Ltd., supplies not only sound HUCA electrical products but the best technical service as well. In accordance with the concept of enthusiasm, consideration, and high efficiency, in order that our customers will feel relieved to buy and use our products, we guarantee as follows:

Ⅰ. The period and scope of free repair:

1. 10 years for the electric products; 5 years for the illumination products; 5 years for the warmer products.

2. The subjects under the scope of free repair are the products manufactured by our factory (not including the illuminants).

3. If the quality problems are found while the cartons is open, the free replacement is within 15 days from the purchasing day.

4. The same malfunction occurs after one month from repair day, we will repair it freely.

5. We are not responsible for the malfunction results from that users or sellers install any component by themselves or any result from this behavior.

6. We’re not responsible for the malfunctions of the products for discount, but the consumers are.

7. For the products not within the scope of free repair, we will provide with telephone and internet support services.

Our technical service center will charge some for certain materials and services while these cases existed are not within the scope of free repair of HUCA Company as follows (the details of the charge standard could be inquired in the service center):

1) The products or the components beyond the period of free repair;

2) The products are not within the scope of the free repair;

3) Malfunction resulted from unusual voltage, false working circumstances;

4) Malfunction resulted from falsely working not according to the working notebook;

5) Malfunction resulted from falsely pulling out the plug while the power is not cut off;

6) Malfunction resulted from the transportation and the course of loading and unloading;

7) Malfunction resulted from the falsely operation of dismantling, repairing, refitting without any authority.

8) Malfunction resulted from falsely operation not according to the right way and attentions of the working notebook.

9) Malfunction resulted from force majeure (fire, earthquake).

Ⅱ. The Way of Service:

1. Users could bring the malfunction products directly to HUCA Company or any grade of the service center to have them repaired;

2. When users buy the products of HUCA Company, the seller has the obligation to help the users test and explain.

Ⅲ. As for the trouble components of the products, HUCA Company retains the right to replace them. While the mentioned replacement happens, HUCA Company has no obligation to use the component which is equal to the trouble one in every respect to replace the trouble one. We could assure the specification and function of the replacing component is the same as or equal to the trouble one. The replacing component is the property of the user, while the trouble one is the property of us after the replacement.

Ⅳ. HUCA Company has arranged unit insurance service in every technical services department in order that the users are convenient to insure and repair.

Ⅴ. Users should offer the purchase invoice while receiving the repair service. If not available, we have the right to deal with as not within the period of free repair.

Ⅵ. HUCA Company does not assure that our products are fit for any specific using purpose. If users have any special demands, please inquire us in advance.

Ⅶ. This Free Repair Acceptance is only for the repairing of malfunction products of HUCA. It is out of the scope of free repair as any direct or indirect loss resulted from the malfunction. (it is stipulated clearly in our national laws, we’ll strictly conform to the stipulations in it.)

Ⅷ. If any dispute of the reason of malfunction exists, user could apply for the test and examination with the quality inspection department which is accepted by both parts. Any responsibility subject to the inspect result of the inspection by this department, any fee resulted from the malfunction are for the troublemaker.

Ⅸ. All the acceptances mentioned above are fit for any common consumer. As for the contracted user company, line user, all the rights and obligation are carried out according to the signed contract.

Ⅹ. If our users have any opinion for the services, please let us know.